After over ninety minutes (over two evenings) of absolutely atrocious phone service trying to establish phone and internet service with Charter Communications in the new house, I finally lucked into connecting to the patron saint of customer service, Jennifer.
I told her about my previous phone fiascoes and she assured me she would take care of everything, and even took my number in case we were disconnected for any reason. After a somewhat slow—but extremely thorough—phone call, I was left with exactly what I want, when i want it, and with a pretty good fucking phone number to boot!
So, once the order was complete, Jennifer asked me if I had any questions...
"Yes, I need your name and a way to tell somebody how helpful you were."
She gave me her supervisor's name and email address—this is what I wrote:
Ms. (Manager),
I am writing to let you know that I received excellent and thorough service from Jennifer this evening. I had spent over an hour on the phone with several different Charter representatives who were all uninformed or unable to help me with what, to me, should have been a simple order for new phone and high-speed internet service. In some cases I was told phone service was unavailable to me, once I was told to confirm availability myself by calling a different number (?!?) and twice I was told service was available, but could not be established until a previous homeowner completed his disconnection by being present at the address (that he no longer controls or has access to) NEXT MONTH for a physical disconnect!
Jennifer was quick to confirm that all services were indeed available, despite the conflicting information in your system, and that I could establish my service at the soonest available appointment—which is the day after tomorrow—not August 1, as I had been told previously.
Had Jennifer not been able to properly provide service to me, I was going to look at alternatives for the services I need and you would have lost a customer before you ever had me.
I hope that by providing my confirmation number (###############) you can access the recorded service calls in reference to my account and hear the excellent service provided by Jennifer in contrast to the horrendous, inaccurate, and unhelpful calls I had previously.
Hopefully this will contribute to better service for me and other customers in the future.
Thank you,
Mr. Furious
Asheville, NC
Rock on, Jennifer!
As for the fucktards in sales, scheduling, billing and whoever the fuck else jerked me around...I hope Jennifer gets promoted and comes around personally to fire each of you in my honor.
