No wonder half of the airlines are in bankruptcy. What a screwed up, confusing and counterintuitive industry. I just got finished booking a flight back home to Connecticut for my grandfather's funeral. I ended up getting a flight when I want, and for a good price, so I'm not going to bitch about the results, but the process?...
I usually start on Orbitz and see what ballpark I'm in, what's available, etc. Shockingly, there are some cheap flights available ($200-$250 incl fees), if I make a stop. That's fine with me, I'm travelling alone. I don't see flights from Northwest (and I live near the hub, Detroit) so I go over there to check. My wife informs me we have a voucher with them, so book it if it's close. I also plan to inquire about bereavement rates. The flights at nwa.com are a whopping $645. Sure they're direct, but the times suck too. Have to call for bereavement price...$479. Thanks, but no thanks.
Best flights/prices at Orbitz were on fresh-from-bankruptcy United Airlines. Go to United site...same flights are five bucks cheaper at $229. Lesson? Find your flight on Orbitz, but don't book with them. Call United to inquire about bereavement rate now that I have flight info.
"The bereavement fare for that intinerary will be $359, would you like me to make that reservation for you?" Um, no thanks.
Why on earth would the bereavement "discount" be an extra $130? I wish I was quick enough on my feet to have asked when I was on the phone.
So in summation: Prices range by order of magnitude. Some fares must make a killing for the airlines while on others they take a bath. I fully expected to see flights in excess of $800-900 when I first punched stuff in at Orbitz. And while I appreciate it, there is no way you can sustain an airline by offering last-minute, one-night-stay fares for under $200 (which my flight was without the fees).
The problem is this, nobody likes to feel like they are getting screwed. When you go to book a flight, that is always in the back of your mind.
Always. It's worse than buying a car. You are at the mercy of the airlines and the results are entirely and utterly unpredictable. Booking one day earlier or later might double or halve your price...
So, as I said, I got what I wanted, and got a great deal. But, I think my experience perfectly illustrates many of the flaws of the airline business model.
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Yes, I am aware that using this forum to bitch about airlines is my way to avoid grieving...